Privacy Policy
This HTML5 Speedtest server is configured with telemetry enabled.
What data we collect
At the end of the test, the following data is collected and stored:
- Test ID
- Time of testing
- Test results (download and upload speed, ping and jitter)
- IP address
- Approximate location (inferred from IP address, not GPS)
- User agent and browser locale
- Test log (contains no personal information)
How we use the data
Data collected through this service is used to:
- To improve the service offered to you (for instance, to detect problems on our side)
No personal information is disclosed to any third party.
Your consent
By starting the test, you consent to the terms of this privacy policy.
Data removal
If you want to have your information deleted, you need to provide either the ID of the test or your IP address. This is the only way to identify your data, without this information we won't be able to comply with your request.
Contact this email address for all deletion requests:
support@boxbb.co.uk.
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Important information about speed tests
Testing your internet speed is not as simple as clicking a button and seeing a number on the screen. There is a lot more to the process than most people realise, and it's important to understand how to interpret your results and to know why you may see a result that is significantly different to what you're expecting.
What does a test measure?
Any online speed test measures from end-to-end, from a website to the device that you are reading this on. Any slow link within that path (such as testing over wifi) will cause an inaccurate result.
What can affect my result?
The slowest portion of your connection will bottleneck any speed test
Testing over a wifi connection is the most common mistake that people make, wifi will always be slower than your actual internet speed
Older devices such as computers, laptops and smartphones sometimes cannot process the full speed of your connection
Antivirus software, firewalls and other running programs can slow down your test. Disabling your av/firewall is often not enough to mitigate this, and often it is necessary to uninstall them to see an accurate result
How can I ensure my test is accurate?
Always test using a wired connection to a PC or laptop
Close any background programs on your computer, particularly online backups, download clients, or file sync apps
At a minimum disable your antivirus and firewall, preferably uninstall it for the test period
Why should I trust your speed test over any other?
The speed test is located on our network, so the "endpoint" of the test is close to you
Test results are logged, which can assist us in diagnosing any issue that you may report to us
Access to this speed test is restricted only to our customers, so it is not overloaded by the general public like many other testing sites
Common Problems
Problem: The speed test result will not go higher than around 60Mbps
Solution: It sounds like you are testing using a 2.4Ghz wireless connection. Ensure that your device is compatible with 5GHz wireless networks (not to be confused with "5G", that's something unrelated). Also ensure that if your router broadcasts more than one network, you are connected to the 5Ghz one.
Problem: The speed test result will not go higher than 300-400Mbps
Solution: It sounds like you are testing using a 5Ghz wireless connection, this is a common maximum speed supported on many devices. To see faster speeds than this, you will need to use a PC/laptop with a eired ethernet connection
Problem: Wired test speeds only reach up to 100Mbps.
Solution: Assuming you are on a plan above 100Mbps, ensure that your ethernet cable is plugged directly into the router and not through a network switch or any other device. Ensure that your cable has all 8 pins connected in it's plug, and that the network card on your computer supports Gigabit speeds.
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